Terms of service

Last Updated: September 12, 2026

Welcome to RAYTOX. These Terms of Service (“Terms”) govern your access to and use of the RAYTOX website, including purchases made through our online store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About RAYTOX

RAYTOX is an online retailer focused on modern lighting products and related home and lifestyle products.

Throughout these Terms, “RAYTOX,” “we,” “us,” and “our” refer to RAYTOX. “You” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use the RAYTOX website only for lawful purposes.

You must not:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, modify, or distribute website content without permission.

  • Use automated systems to access or collect information from the website in a manner that could interfere with its operation.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information on our website are accurate and current.

However, product colors and appearance may vary depending on your device, screen settings, lighting conditions, or product manufacturing variations.

We reserve the right to correct errors, update product information, and change product availability without prior notice.

4. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate alternative, issue a refund, or cancel the affected portion of the order.

5. Pricing and Payments

All prices displayed on the RAYTOX website are shown in the applicable currency displayed at checkout.

We reserve the right to change prices, promotions, discounts, and product offers at any time without prior notice.

The final price applicable to your order will be the price shown at checkout before you complete your purchase.

Payment must be successfully authorized before an order is processed.

If a payment is declined, reversed, or otherwise cannot be completed, RAYTOX may cancel or delay the order.

6. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that the order has been fully accepted.

We reserve the right to refuse, limit, or cancel an order for reasons including:

  • Product availability.

  • Pricing or listing errors.

  • Suspected fraud or unauthorized activity.

  • Incorrect customer or shipping information.

  • Unusual purchasing activity.

  • Technical or payment processing issues.

If we cancel an order after payment has been received, we will refund the amount charged for the canceled order or affected items.

7. Shipping and Delivery

Orders are processed according to the shipping information provided at checkout.

Processing and delivery times may vary depending on product availability, destination, shipping method, carrier delays, weather, holidays, customs procedures, or other circumstances outside our reasonable control.

Estimated delivery dates are estimates only and are not guaranteed unless specifically stated otherwise.

Once an order has been transferred to the shipping carrier, delays caused by the carrier or other external circumstances may be outside RAYTOX's control.

Customers are responsible for providing accurate shipping information at checkout.

8. International Orders and Customs

If international shipping is offered for a particular order, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

RAYTOX is not responsible for delays caused by customs processing.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our current Shipping & Returns Policy.

Before returning a product, customers should contact RAYTOX Customer Service for instructions.

Returned products may be required to be unused and in their original condition and packaging, except where the product is defective, damaged, or otherwise covered by applicable law.

RAYTOX reserves the right to refuse a return that does not meet the applicable return requirements.

For damaged, defective, or incorrect products, please contact us as soon as possible after delivery with your order information and, when requested, photographs or other relevant information.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact RAYTOX Customer Service as soon as possible.

We will make reasonable efforts to accommodate cancellation or change requests before an order enters processing or shipment.

Once an order has been processed or shipped, cancellation or modification may no longer be possible.

11. Intellectual Property

All content on the RAYTOX website, including but not limited to:

  • Logos and trademarks

  • Product descriptions

  • Text

  • Graphics

  • Images

  • Website design

  • Layout

  • Software

  • Videos

  • Other original materials

is owned by or licensed to RAYTOX and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

12. User Content

If you submit reviews, comments, photographs, feedback, suggestions, or other content to RAYTOX, you represent that you have the right to submit that content.

By submitting content, you grant RAYTOX a non-exclusive, worldwide, royalty-free license to use, reproduce, display, modify, and distribute that content for legitimate business and promotional purposes, subject to applicable law.

You must not submit content that is unlawful, misleading, defamatory, abusive, infringing, obscene, or otherwise inappropriate.

RAYTOX reserves the right to remove content that violates these Terms or applicable law.

13. Promotions and Discounts

Promotional offers, discount codes, sales, and special offers may be subject to additional terms.

Unless expressly stated otherwise:

  • Promotions cannot be combined.

  • Discount codes may have expiration dates.

  • Promotions may be limited to certain products or customers.

  • RAYTOX may modify or end a promotion at any time.

Specific promotional terms presented at checkout or during the promotion will control where applicable.

14. Third-Party Services and Links

Our website may contain links to third-party websites, services, applications, or platforms.

These third-party services are not controlled by RAYTOX.

We are not responsible for the content, availability, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

15. Website Availability

We aim to keep the RAYTOX website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates, hosting issues, or circumstances beyond our reasonable control.

16. Disclaimer

To the maximum extent permitted by applicable law, the RAYTOX website and its content are provided on an “as is” and “as available” basis.

We make no warranties regarding the uninterrupted availability, accuracy, reliability, or completeness of the website beyond what is required by applicable law.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, RAYTOX and its affiliates, officers, employees, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, except where such limitation is prohibited by law.

Our liability will not be limited or excluded where applicable law does not permit such limitation or exclusion.

18. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless RAYTOX and its affiliates, officers, employees, contractors, service providers, and partners from claims, liabilities, damages, losses, and expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of the website.

  • Your violation of another person's rights.

  • Your misuse of products or services purchased through the website.

19. Privacy

Your use of the RAYTOX website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

20. Electronic Communications

When you visit the RAYTOX website, place an order, contact us, or communicate with us electronically, you consent to receiving electronic communications from us where permitted by law.

These communications may include order confirmations, shipping updates, customer service responses, and other transactional communications.

21. Governing Law

These Terms will be governed by applicable laws, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to remove or limit any rights or protections available to consumers under applicable law.

22. Changes to These Terms

RAYTOX may update these Terms from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Returns Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the RAYTOX website and your purchases from RAYTOX, except where additional terms apply to a specific transaction.

25. Contact RAYTOX

If you have questions about these Terms, an order, a product, shipping, or returns, please contact us.

RAYTOX Customer Service

Email: raytoxofficial@gmail.com

We aim to provide clear information and helpful customer support throughout your shopping experience.

Thank you for choosing RAYTOX.