FAQs & Help

Find quick answers about orders, shipping, returns, payments, and RAYTOX lighting products.

Orders & Payments

What payment methods do you accept?

RAYTOX accepts the secure payment methods available at checkout. Your payment details are processed securely through our payment providers.

Can I change or cancel my order?

If you need to change or cancel an order, contact RAYTOX as soon as possible. We will do our best to help before the order enters fulfillment.

Shipping & Delivery

Where do you ship?

RAYTOX currently focuses on serving customers in the United States.

How can I track my order?

Once your order has shipped, you will receive tracking information. You can also use the Track Your Order link in our Customer Service menu.

Returns & Exchanges

What is your return policy?

If you are not satisfied with your purchase, please review our Returns & Exchanges information and contact RAYTOX for assistance.

How do I start a return?

Contact RAYTOX with your order details and the reason for your return. Our support team will guide you through the next steps.

Products & Lighting

Are your product specifications accurate?

We make every effort to keep product specifications accurate and up to date. Please review the specifications on the individual product page before ordering.

What if my product arrives damaged or has an issue?

Contact RAYTOX as soon as possible with your order information and clear photos of the issue so we can help resolve it.

Need More Help?

If you cannot find the answer you need, please contact RAYTOX through our contact page.