Returns & Exchanges

We want every RAYTOX purchase to feel simple and supported. If you need to return or exchange an item, start here and follow the steps below.

Return window

Contact RAYTOX within 30 days of delivery to request a return or exchange. Items should be unused, in original condition, and include the original packaging when reasonably possible.

How to request a return or exchange

1. Have your order number and the email used at checkout ready.
2. Contact RAYTOX Support and tell us whether you are requesting a return or an exchange.
3. We will review the request and provide the next steps, including return instructions when applicable.
4. After the item is received and inspected, we will process the approved refund or exchange.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund to your account.

Exchanges

If you received a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and arrange the appropriate resolution.

Items that may not qualify

Used, altered, damaged through customer handling, or otherwise ineligible items may not qualify for a return or exchange. Certain products or promotional purchases may have additional terms shown at the time of purchase.

Need help?

If you have questions about eligibility, timing, or the status of a return, visit RAYTOX Support or Contact & Text.